Privacy Policy

WCAG Accessibility ('We', 'Our', 'Us') is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you visit our website or use our services. Please read the following carefully to understand our views and practices regarding your personal data and how we handle it.

Information We Collect

Personal Information

We may collect and process the following personal information about you:

• Contact Details: Name, email address, and phone number.
• Account Information: Username, password, and other credentials used to access our services.
• Financial Information: Payment method details for transactions.
• Communication Records: Emails or other communications.
• Survey Responses: Information you provide in response to surveys or questionnaires.

Technical Information

We may collect the following technical information automatically:

• Log Information: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, and versions, operating system and platform.
• Device Information: Information about the device you use to access our services, including the device's unique identifiers.
• Usage Information: Details of your visits to our website including, but not limited to, traffic data, location data, weblogs, and other communication data.

How We Use Your Information

We use your information in the following ways:

• To Provide Services: To deliver our services, process transactions, and manage accounts.
• To Communicate: To correspond with you in response to queries and provide information about our services.
• To Improve Our Services: To administer and improve our website for internal operations, including troubleshooting, data analysis, testing, research, and statistical purposes.
• For Marketing: To provide you with information about other services we offer that are similar to those you have already enquired about.

Legal Basis for Processing

We will process your personal data where:

• Consent: You have given consent to the processing of your personal data for one or more specific purposes.
• Contract: Processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: Processing is necessary for the purposes of our legitimate interests, except where such interests are overridden by your interests or fundamental rights and freedoms.

Data Sharing and Disclosure

We do not sell or lease your personal information to third parties. We may share your personal information with selected third parties, including:

• Service Providers: Business partners, suppliers, and subcontractors for the performance of any contract we enter into with them or you.
• Analytics and Search Engine Providers: To assist us in the improvement and optimisation of our site.
• Legal Compliance: Where we are required to disclose your information to comply with a legal obligation or to protect the rights, property, or safety of WCAG Accessibility, our customers, or others.

Data Retention

We will retain your personal data only as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the personal data, and whether we can achieve those purposes through other means.

Data Security

We employ a variety of security measures to ensure the safety of your personal information. We use encryption, firewalls, and other technologies and security procedures to help protect your personal information from unauthorised access, use, or disclosure. However, no transmission of data over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal data, you acknowledge that there are security and privacy limitations inherent to the Internet which are beyond our control. Any transmission of personal data is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

Your Rights

Under applicable data protection laws, you have certain rights regarding your personal data, which may include:

• Access: You have the right to request access to the personal information we hold about you.
  
  
• Correction: You have the right to request that we correct any inaccurate or incomplete information.
  
  
• Erasure: You may ask us to delete your personal data under certain circumstances.
  
  
• Restriction: You may request that we restrict the processing of your data in certain situations.
  
  
• Data Portability: You have the right to obtain and reuse your personal data for your own purposes across different services.
  
  
• Objection: You may object to processing of your personal data where we are relying on legitimate interests or for direct marketing purposes.
  
  
• Withdraw Consent: If you have given consent for specific processing, you can withdraw it at any time.

To exercise any of these rights, please contact us using the contact details provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand user behaviour, remember your preferences, and provide a more personalised service. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

International Data Transfers

Your personal data may be transferred to and stored at a destination outside your country of residence. It may also be processed by staff operating outside your country who work for us or for one of our service providers. In such cases, we ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses or equivalent legal mechanisms.

Third-Party Links

Our website may contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page and, where appropriate, notified to you via email or through our website. We encourage you to review this page periodically for the latest information on our privacy practices.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, you can contact us at:

WCAG Accessibility

Email: hello@wcag-accessibility.com

Phone: 01224 459900